Troubleshooting missing search alert emails

1. Check your email folders

Start with the basics — make sure your emails aren’t being filtered into another folder.

• Look in your Spam, Junk, or Trash folders.

• Check your Promotions or Other tabs (especially in Gmail or Outlook).

• Search for emails from @pulseintelligence.com.

If you find one, move it to your main inbox and mark it as “Not spam” or “Always allow” to ensure future messages are delivered correctly.

2. Check your search and alert configuration

If you’ve confirmed there’s nothing in your inbox, the next step is to make sure your search and alert are working correctly.

Option 1: Check under results

1. In the side navigation, go to the Results tab.

2. A sub-menu will appear — click Saved searches.

3. Find the search you want to check.

4. Open it to view all results that have been gathered.

This is also the quickest way to see the latest news gathered for that day.

Option 2: Check your dashboard

1. Go to your Dashboard.

2. Find the widget called Email alerts.

3. Here you can see a record of your configured alerts, including:

   • When they last went off.

   • How many results they contained.

This helps confirm that the alert is triggering as expected.

Option 3: Verify your alert settings

1. In the side navigation, go to Searches → Active searches.

2. Find the search you want to check.

3. Click the bell icon (🔔) to open the Configure alert modal.

4. Review your settings — including alert frequency, time of delivery, and time zone.

5. Make sure everything matches your intended schedule and save if needed.

3. Check for firewall or filtering issues

If your search is active and configured correctly but you still don’t see emails, your network may be filtering them out.

• Some company networks — particularly in banks, consultancies, or large corporates — use strict IT firewalls that can block automated emails.

• Ask your IT team to check whether Pulse emails are being filtered.

• They may need to whitelist our domain or add it to your organisation’s approved senders list.

If you’re still unsure, reach out to support@pulseintelligence.com — we’ll help resolve it.

Still not receiving emails?

If none of these steps solve the issue, contact support@pulseintelligence.com and include:

• The name of the search that isn’t coming through.

• The email address where the alerts should be sent.

Our support team will review your configuration and make sure your alerts are working correctly.

Next steps

Now that you've checked your alert setup and email filters, you can refine how alerts are delivered or make changes to your saved searches.

If you want to adjust when or how alerts are sent:
→ Read: How to Configure an Alert

If you’d like to change the content or frequency of alert emails:
→ Read: Managing Email Alert Preferences

If you need to review or update the search powering your alert:
→ Read: Managing Your Searches